Shipping Policy

Effective Date: September 06, 2025

At The Cheeky Chinchilla, we strive to ensure that your orders are processed and shipped as quickly and efficiently as possible. Please read our shipping policy carefully so you know what to expect when shopping with us.

1. Processing Time

• We make every effort to process and ship all orders within 7 business days after payment is confirmed.

• Please note that payment processing delays from banks or third-party payment providers may affect shipping times. Orders will be shipped once payment has cleared.

2. Shipping Methods & Costs

• We offer multiple shipping options, including standard and expedited shipping, with rates displayed at checkout.

• Shipping costs are calculated based on destination, shipping method, and order weight.

3. Delivery Times

• Delivery times vary depending on the shipping method chosen and your location.

• Estimated delivery times are provided at checkout but may be affected by factors beyond our control, such as courier delays, customs processing, or weather conditions.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.

5. International Shipping

• International customers are responsible for any customs duties, taxes, or import fees that may apply.

6. Lost or Delayed Shipments

• If your order is delayed or appears lost, please contact us at sales@thecheekychinchilla.com so we can work with the carrier to resolve the issue.

7. Changes & Updates

• We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with an updated Effective Date.